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Profile for Robert Lamb

 Phone:  +61 419 368 734 
 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
LinkedIn: https://au.linkedin.com/in/robertjameslamb
Twitter: @robertjameslamb






  • Principal – Process Management International (Australia)
  • Associate – Imre Hegedus Consulting
  • Facilitator - Australian Graduate School of Management Executive Education


  • MA (Psychology), Cambridge University
  • Master of Management (Organisational Systems), Monash University
  • Six Sigma Black Belt


Robert has over 20 years of experience as a consultant and trainer in business process management and process improvement in Australia, Asia and the UK. His professional practice draws upon methodologies incorporating six sigma and lean principles within a systems thinking framework. Robert’s prior experience spanned 15 years in a variety of technical, marketing and consulting roles in Information Technology. 

Specialist Expertise

  • Coaching, consulting, facilitating and training in participative process improvement and process management methods, including process mapping, process analysis including mapping of value streams, accountability, and technology, customer requirements analysis, statistical methods, quality assurance, and enterprise architecture.
  • Application of W Edwards Deming's "System of Profound Knowledge"
  • Facilitating group learning using process improvement tools, the 7 Management and Planning tools, causal loop diagramming, system dynamics models, and other systems thinking techniques. 
  • Business Analysis, design and development of information systems to support business process monitoring diagnosis and improvement.
  • Design and development of ISO 9000 compliant quality management systems.

Relevant Experience

  • Recent BPM projects with IHC in Research Management, Higher Education, Community Services, Financial Services, Federal Government Agencies, Power Generation.
  • Delivering lean six sigma training from several curricula to multinational organisations in China, India, Thailand, Singapore, Dubai, Korea, Japan and Australia, including management and project coaching for functional areas including sales and marketing, operations, administration and customer services.
  • Training and improvement projects in logistics, postal services and technologies, business process outsourcing, workers’ compensation, and other service and manufacturing environments.
  • Developing and implementing quality management systems in a variety of service and manufacturing organisations.